We'll send you an e-mail with instructions to reset your password. Sprint customers can now visit a T-Mobile store for service; most T-Mobile branded stores can now serve both Sprint and T-Mobile customers. Nothing has changed on my end. Plus, Sprint customers now receive extended roaming capabilities on T-Mobile. That didnt help. How the merger will affect prepaid customers. Sprint continues to bring a better wireless experience to more customers across the country as we build an all-new 4G LTE network and improve 3G service. I left them to go to Sprint about 3 years ago as sprit is the only place that had coverage at our camping lot. I've had sprint for over a decade and my service was always better than any of my friends on competitors' networks. Recommendations on a solution? Service on the fringe of an urban area is marginal and seemingly worse now. I would have to agree with this sentiment. My issues started about 3 months ago. also out of curiosity...what phone do you both have in here? @sprintcare @sprint ever since T-Mobile migrated my service has been terrible. Same for me, in multiple locations with and without Magic Box and on multiple bands, my speeds are terrible on Sprint for the past week. Samsung denied knowing about the issue and pointed right back at the carrier? I am on iPhone 7 so many owners in the park you can bet almost every phone is covered. What a mess. No, I am not! T-Mobile successfully acquired Sprint as of April 1, becoming one company and effectively bringing the total number of major US cell carriers from four down to three.At least for now. turn on roaming and data roaming if its not unlocked. Note 10+, Estero FL. T-Mobile was great before getting too big for its pants. Service is horrible!!! I started having these issues yesterday. The Sprint brand was discontinued on August 2, 2020. As a result, some users are having poorer cellular connections vs previously as tmobile is not as good as sprint for their given location. Line 1 started having issues when the merger began with not receiving calls. For now, all customers will stay with the same Sprint and T-Mobile network, and service they’ve been using. The current mobile industry is awash with mobile virtual network operators (MVNOs), which use the networks of the Big Four to bring service to their prepaid plans. When sprint got their claws into that company it went to the crapper, I am in Cincinnati  Ohio zip code 45205 and even with full 5g signal bar on my a71 5g, I barely have internet  connection  and t mobile claim they are running mid band  5g in my city. We need basic cookies to make this site work, therefore these are the minimum you can select. Sorry, our virus scanner detected that this file isn't safe to download. Nothing has changed as far as my residence and my phone. The deal was announced on April 29, 2018. I have been a loyal 8 year customer. Will be leaving T-Mobile/Sprint by the weekend. Sprint Corporation and T-Mobile US merged in 2020 in an all shares deal for $26 billion. More dropped calls since they’ve bought out Sprint and signal issues. I left them after being a customer since 2008 and now they are trying to charge me $149.06 for a phone that was returned and I paid the phone balance! In the last month it has been absolutely dreadful, almost unusable sometimes. I have to use wi fi now in my home when i never had to use the feature before and that is even spotty. And I see the screenshot but what were speeds prior to the change? Same locations as always. As a Sprint customer, one year before the merger and now 5+ months after the merger, I experience a degraded and slow network with my family’s iPhone 6, 8, X, 11 and 11 Pro Max. For landowners, after two years since the original merger announcement, the wait is over because of a lawsuit brought by 13 states block the merger of the two companies as being anti-competitive.The judge ruled in favor of T-Mobile and Sprint and the merger is expected to occur by the end of February, And I am in the same area. Press question mark to learn the rest of the keyboard shortcuts. I’m giving them 1 week then going to port. Spent 4.5+ hours on phone or chat support and many many network resets. News Analysis Iain Morris, International Editor 3/1/2021. I’ve been a TMO customer for more that 15 years. Sprint phones, like the LG V50 ThinQ 5G, will be able to work on T-Mobile's network. phone just needs to be tweaked on the network side. After merging in 2004, Sprint/Nextel tried to run two completely incompatible networks in parallel until mid-2013. Service Provider Security Strategies for the Hybrid Era Digital Symposium; ... T-Mobile has cut 5K jobs since Sprint merger. Advice to T-Mobile; DUMP SPRINT, Best answer by tmo_mike_c 11 January 2021, 20:16. T-Mobile-Sprint merger: How to decide if you should switch. I cropped the pic thinking that it wasn't gonna show the full pic. On Friday, Tello shared a blog post that shed some light: Tello plans to start implementing service over T-Mobile’s network in late 2020. hosesa (@jr5050jr) reported 9 hours ago. Where I live T-Mobile has a dead zone and with the merger now my … Any ideas? The $26 billion merger between T-Mobile and Sprint has been approved, ending a years-long attempt to combine the United States' third- and fourth-largest wireless carriers. I have been unable to make or take calls (data is fine - weird) most of this week. Sprint may or may not have good cell service in your location, but they have bad customer service in all locations. I was with T mobile fro 16 years. Sprint has no customer service and the merger with @TMobile did nothing to help. I messaged them right away through the app and the customer representative said I definitely shouldn’t owe anything and not to worry about it. Before i was getting around 30Mbps if im not mistaken. T-Mobile has confirmed to FierceWireless that it has shut down Sprint 5G service in … T-Mobile Home Internet Service and Billing I signed up the T-Mobile Home Internet Service back in January 2021 when I saw the promotion for 50$ per month with autopay. The only way to fix it is to provision the phone to set it back to original sprint specs. I have this same issue pretty much everywhere I travel within 60 miles of my home. I too have had terrible service since the merger with Sprint, the reason that I left Sprint in the first place. Im trying to be patient and give them a few months to work through any technical difficulties, but a serious wtf came up since then. Have you done any checking with Cell Mapper to get an idea of what towers are around you, what band(s) they are using, and how far away they are? The service got so bad, Cingular and myself decide to split cost and I left. Sprint/T-Mobile has the absolute worst service ever since the merger began. I am looking for another carrier. I left them to go to Sprint about 3 years ago as sprit is the only place that had coverage at our camping lot. Used to get foir bars at work. Same here since the merger coverage is not good.I was with T mobile fro 16 years. Will be leaving T-Mobile/Sprint by the weekend. Lte in most of the park our camper it was always 1x 300ft away LTE I was able to stream Blues games. Well at least for me is in the whole Outlets. (+- 2500 people own lots there) Sprint was only one that had cell coverage there for anyone. The company also made a bad bet on … It’s got some helpful steps to fix this issue. 2021-03-16 19:59:34. I have  a s10 and since the merger my service/reception has gone down. Nothing has changed as far as my residence and my phone. Sprint and T-Mobile’s landmark merger has finally gone through. I like many others come onto this site for assistance and to help others. Yep, I can connect to games for my kids without issue on my GS8 but have fewer bars. I travel frequently throughout middle and east Tennessee hiking and exploring. I'm having this issue. Sprint is a storied American brand, one that could cease to exist if its $26 billion merger with T-Mobile is approved. across town does the same thing happen? Are you using data roaming during that test or are you connected to a magic box? if you are looking for a TMO employee then the site here is not where you want to be...this is mainly peer to peer. After a robust decade and a half following 1996 deregulation, large US telecom M&A has virtually evaporated since. Sprint 5G shut down. They are now saying I owe a month balance when my phone bill was only $120.00 a month! I no longer get a signal in many of the places I used to. The argument against the merger is … I'm in the same areas and I don't always have  strong signals. It's so annoying, people dont want yo talk to me. I’m ready to look for another phone service provider. On the 5th there was a perimeter change (a tower adjustment) on the tower that serves those outlets, my guess that was the culprit. T-Mobile to shut down the Sprint CDMA Network. Ever since the merger between T-Mobile and Sprint closed, I’ve been wondering what the future would look like for Tello. The move makes sense, since T-Mobile’s brand is more recognizable and more liked than Sprint’s branding. T-Mobile was great before getting too big for its pants. Nearly two years after it was first announced, the deal to merge T-Mobile with Sprint has finally happened. It lasts about 3 to 4 days most of the time until the system updates the profile and prl then I'm back to nothing. Since Sprint and T-Mobile agreed to merge back in April 2018, there have been questions as to whether federal regulators would approve the deal. We use cookies to enhance and personalize your experience. Liars. I have a sprint Note8. Consumer Reports explains the changes you can expect to see in pricing, 5G service, and customer support. There's another one scheduled tomorrow and the 24th, not sure if it'll make any changes. If data (on LTE) is fine, but voice/text is bad, it would seem your voice will only use UMTS (3G). If the merger goes through, it … I do not work for Tmobile and my suggestions and or opinions are my own. Prices will be going up for Tmobile in the next couple of years, anyway. Since i got my iphone 11max in feb inhave yet to have full service anywhere even in places like my home where i used to have full service have done hard reset on phone everything no improvement. is it location based or does the problem follow you guys no matter where you go? Update 3: 2020/07/03 9:29am PDT by Jules Wang. I’m ready to leave…. One rep says their are ongoing upgrades in progress and there are outages as a result, the next says there are none. With that being said, since the adjustment, is the entire outlet now seeing a significant degradation of service or is just where you work? There wasn't an issue until the phone was updated recently so I know it isn't a problem with the samsung phone. I too have had terrible service since the merger with Sprint, the reason that I left Sprint in the first place. I’ve been having trouble with everything since Tmobile joined Sprint:  signal is AWFUL, even in my house; I often cannot get access to data (at critical times, like when I need Google Maps to show me how to get home); and sometimes texts take forever to send or won’t send at all--especially when they include a photo. Sprint goes on to say it will fail without the T-Mobile merger. Its horrible. Signal is really inconsistent at this time. None of us have service there now not even 1x, I live in NYC and have had great service from Sprint for years. T-Mobile Employees usually have something identifying them from the rest of the community. Enter your username or e-mail address. I’m ready to move to Verizon. 1; Tello does not plan to change its pricing structure at this time. This is making me consider finding a new provider, but hoping its just bugs theyre working through since the merge. the problem came in with their last security patch and affected quite a few Sammy devices. (+- 2500 people own lots there) Sprint was only one that had cell coverage there for anyone. Same routine as always. Talked to Samsung, they have no idea what I was talking about. Even their own 611 recorded message disagrees with what is reported by live reps. No changes in phones or location. I hope T-mobile can do a better job than Cingular. Following the merger with Sprint earlier this year, T-Mobile has been taking steps to gradually shut … T mobile has ruined sprint service. After a two year long approval process the merger closed on April 1, 2020, with T-Mobile emerging as the surviving brand. SPRINT is the worse! Syaoran - I am not a T-Mobile Employee but I could use a new job! Im at my worplace and always been able to watch YouTube videos at 1080p. lol. if its location based it’ll affect numerous devices..heck if you head out and about from your current location by say 5+ miles you should be connected to a different tower..if it hasnt improved then odds are its on the devices side or possibly something going on with the account..but usually its the device. I've had sprint service since 2004 and always have got better service in my area than my friends with verizon but at this point I'm ready to switch to Verizon even though the plans cost almost twice as much. I have no choice but to switch my services. and are there any other TMO phones around you and if so are they seeing the same problem or no? Whatever you did with the merger you need to reverse it as it's not working.Not way 2500+- of us in that lot owners group 100% all have sprint and all have 0 services now its on your end with whatever you did joining forces. Last 5 weeks have been hell. We can also have our Care team file tickets to get this resolved. Lynn La/CNET Just because the merger has closed does not mean that your Sprint … I agree the service was way better before the merge. At the very bottom, it’s got a link for reporting if the coverage in your area hasn’t always been as solid. Please try again in a few minutes. Learn more about our cookies. @sprint Google services/IPv4 Services appear blocked on 5G. T Mobile,  we need midband on all 5g towers in Cincinnati  Ohio. Thanks for ruining a great company. Your local towers may have started to get 3G reduced or eliminated. People working from home made it bad starting awhile ago, but now it’s even worse. My GS10 with even fewer bars for some reason can't connect to thos games to save my life. It has been my experience that while one would experience a drop call every once in a while, it wasn’t to a point where i questioned the quality of service. I have a Samsung Note 8. Just got off the phone after over FOUR hours. Dropped calls, failure to connect calls, calls going to voice mail never ringing the phone and slow to non existent internet. Over the past couple of months, my service has been garbage. It sounds like your phone is not getting VoLTE for T-Mobile. A few months later I received a $3300 bill from Sprint. I suggest taking a look at our online support document for Signal issues / no service troubleshooting. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I  ran away from sprint too. By Bloomberg's ranking, that makes the Sprint deal the third-worst of the bunch. Im in SoCal. Signal issues / no service troubleshooting. 2500+ people on the page all the same thing 0 we have been waiting thinking it would get better or fix it has not. I did not have this problem previously, and I have the same phone I had before the merger (a Motorola G7 Plus). (you wont be charged). Since T-Mobile called ME to switch. My phone even gets a poor signal from my home in the greater Nashville area.... New comments cannot be posted and votes cannot be cast. Only a couple months after the merger between T-Mobile and Sprint was completed, the enormous combined telecom company has now announced layoffs affecting hundreds of Sprint employees. The combination of the third- and fourth-biggest wireless carriers in … and if yes...are they running into this as well or no? WORSE company ever!!! Since the merger 0 service anywhere none nada zip zilch not even 1x. Lately and mostly tonight im not able to watch videos even on 360p. What device are you using? I can't sent text messages half the time and when I call customer service they offer me NO solution!!!!! The filing notes that Combes was brought on board to conduct an assessment of Sprint's stand-alone prospects after Sprint … Talked to t-mobile and they sent me new sim cards. Yesterday I was told that this is a Samsung bug and that they can’t do anything about it. We use 3 different kinds of cookies. Same here since the merger coverage is not good. I didn’t reach out to them. I'm almost ready to call it quits with tyem afyer almost 20 years... Is it kosher to still post in this old thread? Since T-Mobile merged with Sprint (had Sprint in the past and hated it), my service/reception that worked GREAT, now is HORRIBLE. Has a new source of interference appeared, like a new WiFi router or electronic device that might be causing the signal to be weaker? not sure if this problem follows over to the TMO devices or not (i usually stick to the Sprint side for now with random visits to this side). If you accept you agree to our full cookie policy. ! I have a new phone and the phone is not the problem, it is the service. T-Mobile has very little 3G signal left, and is phasing it out, alltogether. Last year, nine states and the District of Columbia filed suit to block T-Mobile's $26.5 billion acquisition of Sprint. Sorry, we're still checking this file's contents to make sure it's safe to download. Im just using LTE. I’ve had T-Mobile for well over a decade and have noticed a severe change in their service quality. I remember when Cingular bought AT&T.... that was rough!!! and by chance did you start noticing this before or after you got the new phone? Two generations better and I even drop skype work calls constantly. its possible...are there any other phones on your account in the same home or location you are running into this? The T-Mobile merger with Sprint has finally closed. and whaaaaaaattt? make sure the phone is not only using cdma technology, make sure gsm and lte is on. Despite the dubious distinction, Sprint executives have argued the company has made improvements since … Started this month. The exception: T-Mobile US’ merger with Sprint, which closed April 1. No one can say with 100% confidence if your service is going to get better or worse. I have the same exact issue. Another month or so passed and I received an actual bill in the mail from Sprint. We’ve got some troubleshooting steps worth giving a shot with our Signal issues/no service troubleshooting steps. 2 I have three lines, all the same. I have been extremely happy with T-Mobile until now. If I do get a call it drops and I have to use my work phone to return the call. Press J to jump to the feed. no...way...that NEVER happens…. T-Mobile won’t be dumping Sprint, since they now own them and are basically converting their customers over to T-Mobile along with some of their towers. Now that the merger has been approved and is final, it's time to answer … But what does this mean for consumers? You can choose which cookies you want to accept. Location and device helps us give any advice as well as when it started. with that being said..an add on question to syaorans questions..what phone do you have? I also lost 3G signal completely on a Kindle. Brother has the N8 as well and is running into the same thing. I used to have Nextel. do you both still run into issues once you leave that area by say 5+ miles? I used to have full bars at many places i usually go to and now i got like 1 bar there. Users of the S20 line of phones have been switched to prefer tmobile bands before falling back to sprint bands. Several factors can influence your network coverage, signal and speed, and there are … Signal took a huge dump since they merged. I have 3 lines a former Sprint customer. Will wait a few months and then consider switching providers. Now, it has, and I have been doing my research with AT&T and Verizon; thinking that it might be time to leave T-mobile. T-Mobile and Sprint have finally merged, closing the deal on April 1, 2020. Many of these companies, like Simple Mobile and Mint, use T-Mobile and Sprint’s networks.. Customers on most of these prepaid MVNO plans should not experience any changes to … :(. My daughter who lives with me and has a Samsung Avant something or other is experiencing the same issues. I’m having the same issues and they replaced our SIM cards and keep telling me their engineer Dept is looking into it. Used to be great, now intolerable. I thought it was the phone at first so i might be services. Worst day being today. Data has been slower than ever before i have been a sprint customer for over 20 years and this is the worst … Thanks for ruining a great company. My hope is that they straighten this matter out soon. Learn more about our cookies. Wtf is tmobile doing? I don't receive calls from time to time. **As of April 1st 2020, Sprint is now part of T-Mobile** News, discussion, user feedback, phone updates, tips and tricks, technical advice, and Customer Care experiences. Breaking up, people can't hear me, calls occassionally drop.
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