Tried the virgin online fault finding process which ends up saying the phone needs repair. *If you forgot your Virgin Mobile PIN, you can retrieve it by dialing 233 or Calling Boost Customer Care at *611 or 888-Boost4U; 2. We’d love to have a chat! If you're located in. Virgin Mobile menu *100# Check my balance *101# Manage my airtime *102# My Settings *103# Make an International Roaming Call *104# Airtime Transfer *106# Buy Bundles *110# To … You can also try turning the phone off and then back on again. We’ll let you know by email when we’ve barred your SIM and device. Our Mobile Handset Guides can help you synchronise with your computer to get the latest updates and help you if you are experiencing issues with setting up any features. If you’ve lost your mobile device or had it stolen, we can help. Go to Service status and select Sign in or…enter your postcode and select Continue Text sending problems - 33%4G LTE not working - 33%Everything is down - 33 %Outage History Jan Feb Mar. SIMs and plans. For instructions on how to do a master re-set, check out the Troubleshooting section in interactive phone guides. support.apple.com/en-gb/explore/find-my-iphone-ipad-mac-watch, support.google.com/accounts/answer/6160491, Now you should have a list of networks you can use, From there, scroll down to the Roaming section, Whilst you're there, check that your International Call Bar is also switched off. Call our Mobile Care team on 1908 and they’ll get you sorted. If that doesn't work, you can try a manual network search. Try these troubleshooting steps: Sign in to your Virgin Mobile App and double-check your plan for remaining data. Yes as long as it hasn’t been booked into our repair centre yet. Here are some examples: - Troubleshoot issues - Help with software upgrades - Repairs for phones under warranty. If you’re having problems making a call, sending a text or using your mobile data, you should check that your account is set up correctly for roaming. Must be an issue with box or service. We use cookies on virginmedia.com to keep you signed in. If services are down or to speak to an agent directly, dial 789 from a Virgin mobile or call 0345-600-0789 from any phone. Access Point Name (APN) settings You’ll need to also check the APN selected in your device is shown as Virgin Mobile, and not another network provider. The fastest way to reach Virgin Mobile customer support for service outages or problems is via text messaging at 0753-305-1809. Get the Virgin Mobile app What to watch What to watch. I swear the Virgin mobile network is a pile of shite. Fix an issue. Then you're all set to go, Block your existing SIM so it can’t be used to make any calls, Blacklist your phone or mobile device so it can’t be used on any UK network, provided we've got your IMEI number. Get the answers to your questions about everything Virgin Mobile Canada including phones, plans, billing, coverage, long distance, roaming and more. If the Super Hub / Hub 3.0 isn't working as expected, here are a few basic checks you can use to get your connection up and running again. Get free expert DIY tips, handy support, troubleshooting help & repair advice for all PayLo by Virgin Mobile products. We have online guides and step-by-step help to resolve technical issues. You may also use your referral code to check for other services such as broadband, TV, phone, or mobile that may be available in your area. Try your SIM in another phone to make sure the phone is working correctly. Smartphone makers regularly release new software to fix known phone issues and keep smartphones running quickly and smoothly. Lines open 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday. Just check below and we’ll get you sorted as soon as we can. Plan and add ons will be removed. Discover great TV and movies Your week ahead TV Go Virgin Media Store Switching Switching. Your computer will normally detect that the Ethernet cable has been plugged in, and you should be taken online immediately. Check current status and outage map. If you still can't get data, log into Your Account and switch Roaming ‘OFF’ (wait 24 hours to complete) then back ‘ON’ (again, wait 24 hours to complete) following the steps above. Virgin Media Business Mobile customers Log in to your Virgin Media Business Mobile Account. Doing a master re-set could erase all of your personal info like ringtones, pictures and contacts. The provider is a wholly owned subsidiary of Sprint Corporation and one of many Virgin Mobile brands around the world. Enter the country or region you’re visiting to see what roaming charges apply there. If your phone needs to get repaired, make sure you back up your info before sending it in! Mobile network and data. Get help with your mobile Lost or stolen phone Get the Virgin Mobile app Here are some things to watch out for. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. Alternatively, you can test your home phone services by calling our automated phone service on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone Or why not pop over to virginmedia.com/community, select 'Help forum' and join in the conversation on the Virgin Phone board. We're here to help! Take a look at some of our quick wins to common issues when using your phone overseas. Heads-up! If you lose the SIM you might be liable to pay a reasonable replacement charge, details of which are set out in our Tariff Table. Virgin Mobile also operates the payLo and Assurance Wireless brands. Sounds simple, but it'll refresh the network signal on your phone and, more often than not, it does the trick. Tap System settings. Unfortunately, MMS messages are not supported on Virgin Mobile, but there are several apps available which will allow you to share photos and videos. Alternatively, call 789 for free from your Virgin Mobile phone so we can update this for you. Still having issues? Discover great TV and movies Your week ahead TV Go Virgin Media Store Switching Switching. (province:)including: /en/support/content-faq/basic-troubleshooting.inc, (province:)including: /en/support/content-bottom/support-bottom.inc. From the home screen, tap the Menu key. Your phone, smartphone or data stick repair options depend on what type of phone or stick you've got and how old it is. No action is required on your part. We are open Monday to Sunday from 8am to 5pm, including Public Holidays. When I look at how to send it back it says I need a repair form with presumabley instructions on where to send it but doesnt give me a link to get the form. All rights reserved. The friend you refer must be new to Virgin Media or Virgin Mobile. See Requesting Proof of Purchase for a Virgin Mobile handset for more details. You can’t access voicemail messages Your phone might not be set up correctly, or not switched to a tone setting. Go to the Device Software section of the interactive phone guides to learn how to update your phone’s software. You will also continue to be liable for the monthly payment (or other periodic charge) relating to your Contract Allowance until the end of the Minimum Term. You’ll need to also check the APN selected in your device is shown as Virgin Mobile, and not another network provider. Find out what is going on. Find a Service Lounge near you Crashes more often than a blind monkey on a pope mobile. Virgin Mobile is part of Sprint and operates on the Sprint network. *If your SIM is lost or stolen and you notify the Team within 24 hours, you will be liable for Charges that are not part of your allowance relating to the unauthorised use of the SIM (including call Charges) up to £100 only. Call 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Switching to Virgin Mobile. Don’t let a dodgy connection get in the way of your holiday. If you want to avoid being slapped with a massive mobile bill when you come back from holiday its best to get roaming ready. Check if your Virgin Mobile SIM is working. These have now been set in your browser, and by continuing to use our website you'll be telling us you're okay with that. Firstly, you can check that you’re all set up to use your phone abroad by simply logging into Your Account or calling  +44 7458 333 789. Get help with your mobile Lost or stolen phone Get the Virgin Mobile app … You may receive an emergency notification on compatible wireless devices on that day. Alternatively, you can call us on 0345 6000 789 ° from any phone. Have a peep at your phone manual and ensure Data & Data Roaming options are turned ‘ON’ in your device settings. Are you sure you wanna remove this phone from your cart? Picture keeps distorting, going off and sound keeps going. The quickest way to report a loss or theft of a device is by using our online reporting form here. *The text is free for Virgin Mobile customers, or charged at your mobile provider’s standard rates This is a unique number for your device that allows us to blacklist it. Our Service Lounge locations offer hands-on technical support for your Virgin Mobile phone. If can’t get online, then just contact us within 24 hours* of losing your phone or having it stolen. Are you sure you want to remove the phone from the cart? Other makers of Android devices may have their own version of these tools. Reset box goes ok then will happen again either same day or next day. View recent PayLo by Virgin Mobile questions, problems, & answers. For more information, visit AlertReady.ca Heads up: not all mobile devices will receive the test message. Here's how: If your phone has a removable battery and you are still stuck, try what we call a hard reboot. Troubleshoot when your Virgin Mobile Awe slows, freezes, or turns off unexpectedly. You can get here by simply selecting settings and then diagnostics.There is two screens so ensure to scrolls down. Discover all about 4G - the Virgin Mobile network, and using your data when you are abroad. Check out all the details for repairs and exchanges! Two days later Virgin said they were sending me a new SIM due to the trouble I had experienced in the Isle of Man or Channel Islands (I hadn't been to either places). Before you contact us, if possible please have your IMEI number for your device. Troubleshooting help. @virginmedia @arr045 Sorry to hear you're still experiencing issues Amanda, If you give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1 then option 2 this will get you through to the broadband technical team who … Quick-start guides to keeping your number, unlocking your phone and more. Hey there, we think you're in Ontario. If none, you can always buy a Booster. Virgin Mobile menu *100# Check my balance *101# Manage my airtime *102# My Settings *103# Make an International Roaming Call *104# Airtime Transfer *106# Buy Bundles *110# To send a Please Call Me *125 Number # This reboots your phone and it normally does the trick. Need it sorting I pay alot for this so called service. 2. 2021-03-18 12:57:46. You can access Service status on the move, just download our My Virgin Media app Here’s how to run a test… 1. Firstly, check that Roaming is switched on and that your International Call Bar is turned off in Your Account. Virgin Mobile outages and problems. Ffs . If your phone still isn’t working after you’ve tried these basic troubleshooting steps, head to a Virgin Mobile Service Lounge to get hands-on technical support. You can update the APN settings by selecting your mobile from our Virgin Mobile phone settings list, or just text 'All' to 789922 and your settings will arrive to your handset, ready to be saved. So if you refer a friend online, they must use your referral link. If you have insurance with Virgin Media Protect, you can find details about how to make a claim online here. Virgin Mobile Outage Is Virgin Mobile having an outage right now? To do this: If you can't check this online, call us on +44 7458 333 789 and we'll be happy to help. Help and Support from Virgin Media. It’s also a good idea to check that there’s network coverage where you are. Simply text us for free on 07533 016 422 ^ between 8am-9pm Monday to Friday, 8am-8pm Saturday, 8am-6pm Sunday, and one of our team will be happy to help. If you don’t have Virgin Media Protect, but bought your phone or device from us, then we can send you Proof of Usage to support any claim with a third party insurance company. Check for the latest version of software. Should not have to do this everytime. On November 25, 2020, there will be a test of the Alert Ready emergency system. If none, you can always buy a Booster. Lets check your boxes connectivity to our network by going into the diagnositcs section of the box. If you’ve an Android phone or tablet, or an iPhone or iPad, then Google and Apple offer online tools to allow you to locate your device, lock it from use and wipe the device if it can’t be recovered. If all else fails If you're still having no luck in going online, call us on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Get the answers to your questions about Virgin Internet and your modem Steve. Or check out Virgin Mobile phone support for help. But if you do not see your problem there or in this article, you can contact their Customer Care team hotline at 0345 454 1111 on your mobile and select option 2, or simply dial 150 on your Virgin … Try these troubleshooting steps: Sign in to your Virgin Mobile App and double-check your plan for remaining data. Please check your spelling. In order for these tools to work you may need to have a Google or iCloud account configured on your device. Don’t worry if your phone is recovered we can unblock it again. Try your SIM in another phone to make sure the phone is working correctly. Fix any SIM issues, learn about freestyle contracts and how to change and end your plan. This article helps troubleshoot your Virgin Mobile Awe slowing, freezing, ... Verify that your Virgin Mobile Awe is running the most recent software. This can be done by phone; just call 150 if you have a Virgin Media phone line or mobile account, or 0345 454 1111 from another line - although you will have to pay call charges on the latter. Your login is the first four digits of your six-digit Virgin Mobile PIN* Change your password & log in; Provide your method of payment; You’re all set! Troubleshooting your Virgin Media router. See if Virgin Mobile service is down or it's just you. Virgin Media Business Mobile customers Log in to your Virgin Media Business Mobile Account. This phone with a stylus provides the tools you need to be productive, get creative, and elevate every experience, with smartphone features like: Immersive, full HD+ FullVision™ display. So alongside reporting the lost or theft to us, we recommend using these tools to protect your device and personal data. If your phone needs to get repaired, make sure you back up your info before sending it in! To get hold of us, email customercare@virginmobile.co.za, dial 080 123 1230 FREE from your Virgin Mobile phone, or from any other phone (please be aware that normal call rates will apply). These have now been set in your browser, and by continuing to use our website you'll be telling us you're okay with that. I've tried switching on plane mode , switching off mobile data then reversing that. To cancel, just text our team on 07533 016 422 * between 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday. How to make a Boost Mobile payment: By phone Last Updated 37 seconds ago: Virgin Mobile USA is a no-contract mobile provider on the nationwide Sprint network. A master re-set switches everything back to factory settings and might fix the issue. Remember, for some handsets you may to do this again when you're abroad for the first time, or if you've reset your phone since then. If you’ve had your device lost or stolen, then we can: If you've had your phone stolen, we recommend reporting the theft to the local police to get a crime reference number. If you have any difficulties, try calling again from a mobile or landline phone. Enter the error code or error message … We use cookies on virginmedia.com to keep you signed in. On the Virgin UK website, you may use the Postcode Checker to see if you can enjoy their quality services like Virgin Mix TV. If your phone still isn’t working after you’ve tried these basic troubleshooting steps, head to a Virgin Mobile Service Lounge to get hands-on technical support. Bring your passions to life with the LG Stylo™ 5 (LMQ720PS) in stunning silvery white from Virgin Mobile. Or check out Virgin Mobile phone support for help. See Roaming Costs to check the coverage in the country you’re visiting. Pop by the Google Play Store or Apple's App Store, and choose the one you like. Check if your Virgin Mobile SIM is working. Just remove the battery from your phone without turning it off first, then wait about 20 minutes before putting it back in and switching the phone on. ^Note the text is only free for Virgin Mobile customers. Virgin texted me to say they wanted to discus new plans with me but I texted NO as advised as I was happy with my existing PAYG (being a very infrequent user). My Mobile Data has stopped working - recent activity - Virgin have given me 10GB of data plus they sent me a new sim card which I inserted as per the instructions. Troubleshooting Virgin TV TROUBLESHOOTING ERROR CODES - VIRGIN TV Enter the error code or error message that you are experiencing and find the right troubleshooting steps you can follow for fixing it. If they take up your referral in a Virgin Media store, or to our Virgin Media or Virgin Mobile sales team over the phone, then they need to quote your referral code at the point of sale. Most insurance companies will ask for this when making a claim. If you're having trouble with your phone or stick, we've got some quick fixes you can try at home first before sending it in to get fixed. Hope you can help. Have a peep at your phone manual and ensure Data & Data Roaming options are turned ‘ON’ in your device settings. Post yours and see other's reports and complaints If you notify the Team after 24 hours you will be liable for all Charges relating to use of the SIM (including call Charges) up to the time that you notify us that your SIM is lost or stolen, regardless of whether the Charges have been incurred by you or someone else. Trouble with the TV, mobile phone issues or is the internet down? © Virgin Mobile Canada. If you’re travelling outside of the UK, you can call our team on  +44 7458 333 789 °°. Get the Virgin Mobile app What to watch What to watch. Sorry, we do not recognise that country. Managing and accessing your online Virgin Media account Check your service status Run tests on your services and kit, check your area for network outages and arrange help or new kit if … Finding a happy home for your Super Hub / Hub 3.0 is really important so that you get the best wireless signal – and our fastest ever wireless broadband. °Please note standard charges apply, please check with your network operator for rates.°°Just a reminder that this number may not be accessible on some voice over IP services.
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